Booking, cancellation and refunds

The price is the price

When you book, you see one amount, itemised into the pandit’s dakshina, the puja samagri, travel, and our own fee. That amount is fixed at the moment you book. If the pandit raises their rate next month, your booking keeps the price you agreed.

Your pandit has agreed not to ask you for anything beyond it. Not for samagri, not for daan, not for any sankalp, and not for anything in the name of a temple, a gaushala or your ancestors. If you choose to give something after the puja, that is entirely your own wish and nothing on this platform expects it.

If you cancel

If you cancel, what comes back depends on how much notice the pandit gets, because a pandit who has set your morning aside has turned other work away.

• More than 7 days before: 90% of the puja amount refunded90%
• 2 to 7 days before: 50% of the puja amount refunded, and the pandit is paid for the blocked slot50%
• Within 2 days: no refund, because the pandit has held that time for you0%

If you do not attend at all: no refund, and the pandit is paid in full for the time he kept.

Refunds are worked out on the puja amount (dakshina, sewa and offerings). GST and the platform fee are not refunded, except when we cancel.

If the pandit cancels or does not arrive

If the pandit cancels or does not arrive, you get the full puja amount back regardless of timing, and we find you someone else.

You get the full puja amount back whatever the timing, and it counts against the pandit: a pandit who cancels a booking he accepted pays a penalty. You did nothing wrong and should not fund somebody else’s failure. If we cancel, everything you paid comes back, platform fee and GST included.

Who we let onto the platform

A pandit is a stranger walking into your home. Before a listing is visible to anyone, we check their photo ID and verify their address, and each check is recorded separately against the person who did it. A listing that has not cleared both cannot be booked.

Temple pujas

We do not currently arrange pujas performed inside a temple. What happens on temple premises is run by that temple’s own pujaris and we cannot stand behind the price or the experience there, so we would rather not take your money for it.